general order information
When and where do we deliver?
We deliver Monday to Fridays, excluding public holidays. We do not deliver weekends. For event decor and corporate event gifts please contact us at firstname.lastname@example.org. Deliveries are made between 9am - 6pm.
Below is a list of locations that belle balloons delivers to free of charge. If you wish to have one of our packages delivered to a suburb not listed please contact us directly to order and to find out additional courier charges.
What if no one is home to receive the gift?
If the recipient is not home or is unavailable belle balloons will attempt to find a safe spot to put the gift. If you have special delivery requests including times and instructions on where to leave gifts please put these in the delivery instructions section when ordering. belle balloon cannot guarantee delivery times that are made under special requests however we will do our best to meet your needs.
Until what time can you place an order on the day?
Online orders are available until 11am or unless sold out prior.
How long will my belle balloon gift last?
These beautiful balloons float for up to one week.
Refunds & returns
In the unlikely event that there is a problem with your order at the fault of belle balloons and we are unable to come to an agreed solution for re-delivering we will refund your purchase in full.
If incorrect information is submitted on an order form, belle balloons will not be held responsible.